Why should I connect my Garden to WiFi?
By connecting your Garden to the internet, your Garden turns into a smart device. Connecting to the internet allows you to:
- Get live information about your plants and your Garden’s water level
- Set your own light schedule for the LED Grow Lights in your Garden
- In Personal Gardens- turn the pump on and off in the app
- In Personal Gardens - Care indicator light functions
- Get live notifications about when it's time to run Care (ie. add nutrients to your Garden)
- Perform Care for your plants
- More to come!
Smart Care is now offered in our Rise Gardens app for free. This is a sensor-less way of adding nutrients to your Garden and is standard for all new Garden purchases. When connected to the internet, the app calculates the amount of nutrients you’ll need to add based on the plants that you have growing in your Garden, and the water-level of your Garden’s water tank.
Does my Garden need to connect to WiFi to work?
No! Your Garden will function just fine without being connected to the internet. But, being connected to the internet offers undeniable benefits, as mentioned above. It also ensures that you won’t have to manually add information into your app in order to perform Care each week.
How do I connect?
We’ve made the set-up process easy in our Rise Gardens app. Follow along with the steps below to connect your Garden to internet:
Download the Rise Gardens app and create an account.
Set up the type of Garden that you have (Personal, Single Family, Double Family, or Triple Family), and scan the barcode on your Garden (if there is one).
***NOTE: you don't need to scan any barcode to connect your Garden to the internet. The barcode is just there for our purposes, because it gives our Engineering Team more information about your Garden if it ever runs into any issues. But, in order to connect your Garden to the internet, the barcode has no impact on connection- so if you don't have one, no worries!
A WiFi pop-up should appear on your screen. Follow the instructions to connect your Garden to WiFi. You can also follow along with this walkthrough video:
Once set-up is complete, you can log onto the same account on multiple devices to get the same live information about your Garden
Optional: Step 5
If you have multiple Rise Gardens, you can connect them all to the same app account. On the left-side panel of the app, click the (+) “Add Garden” button. Repeat steps 1-4 to connect to WiFi.
I’m having issues with connection
If you’re having trouble connecting your Garden to the internet, there could be a few things going on. First, please check the WiFi indicator light on your Garden’s control board. These diagrams depict where to find this light:
Please follow along with this diagnostic table to troubleshoot and find the root-cause of the issue:
This means that you’re online! Great job.
If your WiFi light is solid green, but your app is telling you that your “device is not connected,” please contact our Customer Support Team by emailing firstname.lastname@example.org.
This means that your Garden is unable to establish an internet connection. This could be due to any of the following reasons:
- Invalid network credentials (in other words, you’ve mis-typed your WiFi name or password)
- Network signal too weak. Please move your Garden closer to a WiFi router or extender
- You’re trying to connect to a 5G network, which is incompatible with our Gardens. Please connect to a 2.4G network
- Your WiFi router is not letting the Garden connect. This could be for any of the following reasons:
- Your security settings could be “black-listing” the Garden. You’ll need to check your WiFi router's admin tools to see if this is occurring
- You may be using WPA-2 enterprise security. If this is the case, you’ll need to set the username to login with. When connecting your Garden to the internet, check the “Advanced” option on WiFi screen in your phone’s Settings app
- You may be using a “noisy” WiFi channel for your area. You’ll need to manually change the WiFi channel in your router's settings (industry recommends using channel 1, 6 or 11, but you may find better channels)
- If you are using a router provided by your Internet Service Provider, consider speaking with them to get assistance.
- Issue with your router. Here is the list of routers that have had known issues with connecting to our Gardens in the past:
- Arris DG2460
- Arris DG3450
- Arris TG3452A/CG
- Other unknown issues. Please contact us at email@example.com
Switching between Solid Green and Blinking Green
This means you have a weak WiFi signal. Check out our article about Wireless Signal Strength. To solve this, you will need to move your Garden closer to your WiFi router or WiFi extender.
This means that your Garden is unable to connect to your WiFi network due to an invalid password. Please double check that your password is spelled correctly, and then repeat the wireless set-up process. To do this, navigate to the “Device Details” page on the right-hand side of your app’s home page.
This can also mean that your WiFi router is incompatible with your Garden. If your router is provided by your internet service provider, you might consider contacting them for further support. They may suggest a firmware update or newer equipment.
This means that your Garden is still waiting to connect to the internet. Restart the wireless set-up process. To do this, navigate to the “Device Details'' page on the right-hand side of your app’s home page.
This can also mean that there was an issue with your phone connecting to your Garden’s control board. Please try to unplug your Garden from power, wait for 30 seconds, and then plug it back in to perform a “hard reset.”
Off (No Light)
This means that your Garden was waiting to be connected to internet for over an hour, so it turned off. To return to Solid Red again, push and hold the “Reset” button on your Garden’s control board for 10 seconds. NOTE: it may be helpful to use a pointy object (such as a pen) to reach the button. Once it’s turned Solid Red again, restart the wireless set-up process. To do this, navigate to the “Device Details'' page on the right-hand side of your app’s home page.
This can also mean that your control box is having issues. Please check that each cord is securely connected to your control board, paying special connection to your water-level sensor. Be sure that the stickers are aligned, regardless of the wire direction.