Your water-level sensor (ultrasonic sensor) is responsible for measuring the height of the water level in your Garden. If your sensor is getting a reading that is NOT the correct water level of your Garden, it can mean that there is something blocking the ultrasonic sensor.
Here are a few solutions to try:
Push your water reservoir all the way to the back left corner of the cabinet -- this sometimes obstructs the sensor and prevents it from accurately reading the water level.
Check to make sure that the tank lid or another object (boxes or cables) is not blocking the ultrasonic sensor over the tank.
If this doesn't work, you can try these steps to check the connection of your sensor:
Unplug your Garden from power. Wait 30 seconds
Unplug your ultrasonic sensor from your Garden’s control board. Wait 10 seconds
Plug the cable for the sensor back into the control board. Make sure that the sticker-side of the sensor’s cable is facing the inside of your cabinet (towards the left), as seen below:
Plug your Garden back in to get power
Please also verify that all of the other electronic components of your Garden are functioning correctly.
If none of the above steps help to solve your issue with your sensor, please reach out to Support at firstname.lastname@example.org. Make sure to include the following information:
- What is the email address you use to log into the Rise Gardens app?
- Please describe the issue you're experiencing with your Garden in detail.
- Please provide photos of:
- Your water tank
- The set up of your control board (the hub inside the cabinet doors)
- The water-level lights on the front of your cabinet.
Please make sure that the photos are well-lit and show any visible damage present to the parts in question, if applicable.
***NOTE: we are only able to accept JPEG, JPG, MP4, and MOV file formats.